Help Desk Hangouts: Getting to know Chromebooks, Part II

Friday, May 18, 2012 | 8:00 AM

Editor’s note: Each week on the Google+ Your Business page, we’re putting you in touch with Googlers and users who can help you as a business owner get the most out of our products and features.

In our latest Help Desk Hangout On Air, we continued our conversation about Chromebooks for your business (if you missed the first one, check out our recap). Chrome product manager Glenn Wilson and Will Paulus walked us through the management console, which allows you to oversee your fleet of Chromebooks in a low-touch, scalable way. Miss the event? You can watch the whole thing on the Google and Your Business YouTube channel. And, if you’re interested in learning more about Chromebooks, fill out this form (http://goo.gl/pP0mg) to stay up to date on all the latest news and product announcements.



Check out the video description on the YouTube page for a minute-by-minute breakdown.

Some of the questions we answered during the Hangout:

What can I do with the Chromebooks management console?

Quite a bit! The typical actions include:
  • Setting configuration settings for your managed (enrolled) devices, like turning off Guest mode.
  • Setting configuration settings for users on your domain, like force-installing certain extensions.
  • Tracking device state, like when a device was last used, or what version of the OS it is running.
What about user login tracking? I want to know who the last person to use a Chromebook was.

We’ve heard this request a lot recently — it’s on our to-do list.

Will there be remote wipe available if the Chromebook is lost or stolen? Similar to the mobile policy in the management console.

First, it’s important to note that every Chromebook encrypts all user data, so even if it is stolen, there’s no way for anyone to get to your data without your password. Remote Wipe is on our list.

Can you block based on content type? Like block gaming and adult sites?

We don’t have content type filter in the management console; however, most administrators use a third-party filtering service to do this. You would simply set your devices and users to use the proxy setting the third-party service gives you. If you are interested in finding which filtering services work well with Chromebooks, please contact sales.

Be sure to join us for next week’s Hangout at 11 a.m. PDT Wednesday May 2, when we discuss Google Earth Pro. We’ll be collecting your Earth questions early next week on the Google+ Your Business page.

Posted by Toby Stein, Google+ community manager